There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Gravesham Borough Council (24 010 982)
Statement Upheld Allocations 25-Jun-2025
Summary: Mrs B complained the Council failed to provide her with the right banding on its housing register and refused to consider transferring her to another property. Council has reviewed the case and awarded the right banding, backdated that banding and paid Mrs B £100. The Council is also actively seeking a new property for Mrs B. There is nothing further the Ombudsman can achieve for Mrs B.
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Gravesham Borough Council (25 008 516)
Statement Upheld Allocations 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.