Case Ref: 20 009 479 Category: Adult care services Sub Category: Charging

• Review liaison between departments in terms of service users' capacity.
• Review way in which officers adhere to criteria for conducting Mental Capacity assessments.

Case Ref: 20 007 614 Category: Adult care services Sub Category: Residential care

• The Council will take action to ensure the Home provides pressure area care that is in line with CQC fundamental standards, including ensuring there is: a) appropriate care planning for patients at significant risk of developing pressure ulcers b) a plan, schedule and documentation for repositioning these residents where appropriate c) clear documentation of checks of residents’ pressure areas when they are at significant risk of developing pressure ulcers d) a system for care staff to be present when district nurses visit so that care records reflect the action district nurses have taken We recognise the Home has already made some improvements in this area, so it should make further improvements where needed, based on the above.
• The Council will ensure significant concerns about care it has commissioned or provided are addressed, either through safeguarding or complaints processes.

Case Ref: 20 002 935 Category: Children's care services Sub Category: Child protection

• provide training to its social workers about providing accommodations for peoplewith disabilities that present social, communication and behavioural challenges
• provide training to its social workers over the importance of carrying outbalanced investigations and enquiries, and the importance of neutrality in anassessment

Case Ref: 19 019 309 Category: Adult care services Sub Category: Residential care

• The Council agreed to review why a needs assessment was not conducted in Y’s case in line with the Care Act. It should take any steps necessary to ensure that this situation is not repeated for other people.

Case Ref: 19 017 413 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to change its systems so that it considers informal challenges even where they are made alongside payment