Case Ref: 23 012 229 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind staff in writing of the importance of confirming costs of care with service users or their representatives in line with the statutory guidance.

Case Ref: 23 004 732 Category: Adult care services Sub Category: Assessment and care plan

• Council will review placement of younger adults in dementia care.

Case Ref: 23 002 806 Category: Education Sub Category: Special educational needs

• The Council has also agreed to review its process and procedures to ensure it has an effective system in place to ensure• decision letters are sent out within four weeks of the annual review process and • that where the plan is to be amended the process starts without delay.

Case Ref: 23 002 396 Category: Children's care services Sub Category: Child protection

• The Council agreed to review procedures to ensure there are systems in place for identifying and pursuing overdue inquiries and actions by health officials.
• The Council agreed to remind officers of the need to pursue health officials about referrals and health related inquiries so there are no delays on child protection investigations.

Case Ref: 22 016 073 Category: Education Sub Category: Special educational needs

• •Issue guidance to relevant staff to ensure EHCP’s are reviewed at least every 12 months in accordance with legislation.
• •Issue guidance to relevant staff of the need to issue revised EHCP’s within the timescales set out in legislation.

Case Ref: 22 014 599 Category: Education Sub Category: Special educational needs

• The Council agreed to amend or introduce a policy to address the position of children with special educational needs who are out of school on a full or part-time basis. This was in order to set out clearly the expectations of the council of its officers, schools and parents to ensure proper consideration of each child’s circumstances. Which, inappropriate cases, will involve the Council looking to ensure a child has alternative provision. This followed repeated failures in this case of the Council carrying out an adequate consideration of a child's needs who had special educational needs and had attended school only sporadically over two academic years.
• The Council also agreed to issue a reminder to all staff in its SEND service of the need to accurately record and action complaints. So that where an officer receives a complaint,or correspondence escalating a complaint, they must ensure the Council’s corporate complaint team knows of this. That way complaints can be properly recorded and responded to, something we found did not happen in this case.

Case Ref: 22 014 028 Category: Education Sub Category: Special educational needs

• The Council agreed to issue advice to all relevant staff that where a pupil is missing some orall of their mainstream schooling but receiving some alternative provision,consideration must be given to who funds this. The starting presumption will bethat if the Council supports the alternative provision as being in the interests of the child that it will pay for it, unless it has proposed a suitable alternative.
• The Council agreed to issue issue advice to all relevant staff that where pupils are not receiving full time education for reasons of illness, exclusion or otherwise, that they must give consideration to how the child can return to full-time education in line with Government guidance and our Focus Report ‘Out of School, Out of Sight?’ . They must record their thinking and the steps being taken in furtherance of that objective with clear recording of who is responsible for taking action and by when.

Case Ref: 22 013 483 Category: Education Sub Category: Special educational needs

• The Council will ensure it has an effective method of tracking and reviewing recommendations it makes and actions it has taken when a complaint is raised about a service it provides.
• The Council will remind relevant staff that they must keep clear and accurate records of how the Council considers medical evidence in relation to children not attending school and what education and special educational needs provision it is appropriate to provide in each case.
• The Council will remind relevant staff of the Council’s duties to provide a suitable and efficient full-time, or equivalent, education for children who cannot attend school due to illness under section 19 of the Education Act 1996.

Case Ref: 22 008 486 Category: Adult care services Sub Category: Residential care

• The Council has agreed to ensure the Care Provider:- reviews “End of Life” care plans so they are relevant to time and health of a resident;
• reminds staff and if necessary, provides training about the need to update care plans and the detail required within a care plan,
• reminds staff and if necessary, provides training about the importance of social interaction and family contact to mental wellbeing;
• reminds staff and if necessary, provides training about the importance of recording and sharing information with appropriate family members;
• reminds staff and if necessary, provides training about dealing with ongoing concerns as complaints, and investigation of complaints.

Case Ref: 22 005 348 Category: Education Sub Category: Special educational needs

• the Council will remind relevant special educational needs officers, and members of Panels of the need to decide on an Education Otherwise (EOTAS) package and the personal budget within statutory timescale for issuing an EHC Plan.