Eastleigh Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by Eastleigh Borough Council
67% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
2 upheld decisions
View upheld decisionsAdjusted for Eastleigh Borough Council's population, this is
1.4 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Eastleigh Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Eastleigh Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Eastleigh Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 006 862
Category: Environment and regulation
Sub Category: Trees
- The Council was at fault because it used its enforcement powers against trees that were not protected by tree preservation orders. While the Council has already apologised to the complainant, it has agreed to carry out a service review. It agreed to carry out a review of its practice and procedure to find any changes necessary to avoid the fault happening again, and provide the Ombudsman with evidence to show it has implemented any review findings.
Case reference: 22 015 835
Category: Benefits and tax
Sub Category: Other
- The Council has agreed to remind staff where fault is found causing injustice, the Council should be considering the Ombudsman guidance on remedies when calculating personal remedies.
Case reference: 22 001 172
Category: Environment and regulation
Sub Category: Refuse and recycling
- The Council will remind relevant staff when a missed bin is reported it should return to collect the waste within 48 hours in line with its waste collection policy.
Case reference: 21 002 124
Category: Environment and regulation
Sub Category: Antisocial behaviour
- Provide guidance to staff to ensure that the Council considers and documents the rationale for the use or otherwise of anti-social behaviour powers available to it during investigations.
Case reference: 20 013 579
Category: Adult care services
Sub Category: Disabled facilities grants
- Remind staff to ensure all final complaint letters signpost people to the Ombudsman.
Case reference: 20 005 823
Category: Planning
Sub Category: Planning applications
- The Council agreed, Covid-19 restrictions notwithstanding, to review why it took so long to deal with this complaint, and why it failed to provide updates about progress, so this is not repeated in the future.
Case reference: 19 017 155
Category: Housing
Sub Category: Allocations
- Council will review its housing allocations policy to ensure the health and welfare assessment process is sufficiently clear.
- the Council will share a copy of this decision with relevant staff members.
Case reference: 19 010 078
Category: Environment and regulation
Sub Category: Antisocial behaviour
- The Council has agreed to remind relevant officers they should consider their powers under the HHSRS when investigating complaints of this type.
- The Council has agreed to remind relevant officers of the importance of keeping clear notes when investigating complaints of nuisance and/or anti-social behaviour.
Case reference: 19 005 783
Category: Planning
Sub Category: Enforcement
- The Council will confirm the steps it has taken to ensure that officers do not prematurely send letters threatening legal action.
Case reference: 19 005 621
Category: Planning
Sub Category: Planning applications
- The Council will remind enforcement officers of the importance of investigating breaches of conditions properly.
Last updated: 4 April 2015