Case Ref: 21 006 916 Category: Adult care services Sub Category: Direct payments

• Implement identified learning in relation to improving its advice and guidance to family members who are formally appointed via a direct payment agreement. The Council will also improve processes to ensure that all formal requirements are put in place from the outset of the agreement.

Case Ref: 21 006 531 Category: Adult care services Sub Category: Residential care

• b)remind its staff when the Council has assessed a person as eligible for support and it has arranged the provision of care, the Council remains responsible for care placements. This includes disputes about charges and payments for care provision delivered by third party care providers.

Case Ref: 21 004 468 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to provide evidence of the action it has taken to ensure it does not send reminders for invoices it has not sent.

Case Ref: 21 002 947 Category: Education Sub Category: Alternative provision

• The Council will review the approach it takes to the provision of alternative education for children who are not in school for whatever reason. It should provide training and appropriate guidance to staff. It will tell us of the action taken.

Case Ref: 21 000 768 Category: Adult care services Sub Category: Assessment and care plan

• remind staff about the need to include/record motivation when making decisions about a deprivation of assets.

Case Ref: 21 000 339 Category: Education Sub Category: Special educational needs

• The Council will share this decision with its workers to ensure they are aware of their duties in recording their personal budget decision making process, and the requirement to share information about personal budgets with the applicants early on in the process.

Case Ref: 20 010 151 Category: Adult care services Sub Category: Residential care

• The Council has agreed to review any Council funded residents at Hastings Court with a particular focus on the accuracy of daily care notes in supporting whether needs are being met. Also, that time sensitive medication is administered as required.
• The Council has agreed to consider whether more action needs to be taken before the Council makes further placements with Hastings Court

Case Ref: 20 008 003 Category: Education Sub Category: School transport

• The Council will also: •provide evidence to show it has reviewed the wording in section 3.2 of its ‘SEND 16-19 Transport Assistance Policy’ to ensure consistency with section 6.1 and to comply with the requirements of the legislation and statutory government guidance.

Case Ref: 19 018 519 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind its officers of the importance of completing care and support planning documentation properly in line with best practice and statutory guidance. It will remind its officers about the importance of sharing care and support planning documentation with those being assessed and their representatives. It will also consider whether refresher training on the care and support planning process if necessary.

Case Ref: 20 001 063 Category: Adult care services Sub Category: Other

• The Council should ensure CGL reviews it existing service users' address and contact details to ensure they are correct. The Council should also ensure CGL develops a process to periodically keep them updated.