Case Ref: 20 001 063 Category: Adult care services Sub Category: Other

• The Council should ensure CGL reviews it existing service users' address and contact details to ensure they are correct. The Council should also ensure CGL develops a process to periodically keep them updated.

Case Ref: 20 000 512 Category: Adult care services Sub Category: Safeguarding

• The Council will remind relevant staff that planned moves between care homes should not be delayed whilst awaiting the outcome of Continuing Heath Care assessments.

Case Ref: 19 014 659 Category: Education Sub Category: School transport

• The Council is in the process of reviewing its education transport appeals system to allow the opportunity to make representations in person at the second stage to people who would be disadvantaged by not being able to do so.

Case Ref: 19 013 017 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to identify the action it needs to take to ensure that when a care package is not approved it does not prevent the completion of a care and support plan.

Case Ref: 19 010 267 Category: Adult care services Sub Category: Charging

• The Council has agreed to review and revise the discretionary disregard report form it uses, which collects all the information it needs to inform a subsequent decision as to whether it should apply its discretion to disregard a property as part of a financial assessment.
• The Council will remind its adult social care and finance staff of the importance to ensure they provide enough information about charging, as early as possible, to ensure a client is able to understand any contributions they may, or will be asked, to pay, so they can make informed decisions.

Case Ref: 19 007 535 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind its officers of good practice when referral are received such as contacting the referrer for more information.