Case Ref: 20 001 063 Category: Adult care services Sub Category: Other

• The Council should ensure CGL reviews it existing service users' address and contact details to ensure they are correct. The Council should also ensure CGL develops a process to periodically keep them updated.

Case Ref: 20 000 512 Category: Adult care services Sub Category: Safeguarding

• The Council will remind relevant staff that planned moves between care homes should not be delayed whilst awaiting the outcome of Continuing Heath Care assessments.

Case Ref: 19 014 659 Category: Education Sub Category: School transport

• The Council is in the process of reviewing its education transport appeals system to allow the opportunity to make representations in person at the second stage to people who would be disadvantaged by not being able to do so.

Case Ref: 19 007 535 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind its officers of good practice when referral are received such as contacting the referrer for more information.