Case Ref: 20 004 766 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will issue guidance to relevant staff who may receive requests for a Community Trigger review to ensure such requests are dealt with in line with the Council’s published policy.

Case Ref: 20 011 799 Category: Environment and regulation Sub Category: Licensing

• The Council has agreed to make relevant staff aware of the Council’s legal obligation to offer electronic license applications and ask staff to take this into account when responding to any similar complaints in future.
• The Council will ensure its website provides correct information on the availability of electronic license applications.
• The Council will provide the Ombudsman with an update on its actions to enable electronic license applications, which it is required to offer by law.

Case Ref: 19 017 815 Category: Adult care services Sub Category: Disabled facilities grants

• Reflect on the issues identified in this decision statement and identify any areas of service improvement. The Council should prepare a short report setting out what the Council intend to do to ensure delay is avoided in other cases. This report has been shared with the Ombudsman in response to my draft decision and sets out several positive service area reviews and improvements.