Service improvements

Daventry District Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Daventry District Council (20 011 799)

Category: Environment and regulation Date: 06-Jul-2021

Summary

Mr X complains the Council refused to accept his license application by email and handled his complaint poorly, causing upset and inconvenience. We find the Council at fault as it does not ensure people can complete electronic license applications and it delayed addressing Mr X’s complaint. We recommend the Council provides Mr X with an apology, payment and acts to prevent recurrence.

Service improvements

The Council has agreed to make relevant staff aware of the Council’s legal obligation to offer electronic license applications and ask staff to take this into account when responding to any similar complaints in future.The Council will ensure its website provides correct information on the availability of electronic license applications.The Council will provide the Ombudsman with an update on its actions to enable electronic license applications, which it is required to offer by law.

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