Service improvements

Daventry District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Daventry District Council (20 004 766)

Category: Environment and regulation Date: 23-May-2022

Summary

Ms C complained about the Council’s response to her reports of noise and anti-social behaviour and that she suffered unacceptable levels of both for longer than necessary. We have found fault by the Council in the way it dealt with Ms C’s Community Trigger request but consider the agreed actions of an apology, £300 and staff guidance provide a suitable remedy.

Service improvements

The Council will issue guidance to relevant staff who may receive requests for a Community Trigger review to ensure such requests are dealt with in line with the Council’s published policy.

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