Service improvements

Dacorum Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Dacorum Borough Council (23 018 355)

Category: Environment and regulation Date: 19-Sep-2024

Summary

Mrs X complained the Council failed to address dust nuisance from a construction site near her home. We found the Council failed to properly record or explain its findings when it closed its nuisance investigation, and failed to record evidence of dust suppression. This caused Mrs X frustration. The Council also failed to follow its nuisance investigation procedure on site visits, but this did not cause significant injustice. The Council was entitled to reach the view that no statutory nuisance exists.

Service improvements

The Council will remind environmental health officers to follow the Council’s nuisance investigation procedure on site visits, and of the importance of contemporaneous note taking, and giving complainants full and clear reasons for their decisions.

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