Service improvements

Dacorum Borough Council

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Dacorum Borough Council as a CSV file.

  • Dacorum Borough Council (24 015 859)

    Category: Environment and regulation Date: 09-Sep-2025

    Summary

    We have no grounds to criticise the Council’s decision that a noise does not amount to a statutory nuisance. However, there was fault by the Council, because it has considered irrelevant factors as part of its decision-making. This did not cause an injustice to the complainant, but the Council has agreed to issue guidance to its staff.

    Service improvements

    The Council has agreed to circulate a copy of the Government guidance on British Standard (BS)4142 to relevant staff, highlighting the fact is not relevant to a consideration of noise nuisance; andcirculate guidance to relevant staff explaining they must not consider the existence of a ‘best practicable means’ defence when investigating statutory nuisance, and highlighting the case law I have quoted in my decision.

  • Dacorum Borough Council (23 018 355)

    Category: Environment and regulation Date: 19-Sep-2024

    Summary

    Mrs X complained the Council failed to address dust nuisance from a construction site near her home. We found the Council failed to properly record or explain its findings when it closed its nuisance investigation, and failed to record evidence of dust suppression. This caused Mrs X frustration. The Council also failed to follow its nuisance investigation procedure on site visits, but this did not cause significant injustice. The Council was entitled to reach the view that no statutory nuisance exists.

    Service improvements

    The Council will remind environmental health officers to follow the Council’s nuisance investigation procedure on site visits, and of the importance of contemporaneous note taking, and giving complainants full and clear reasons for their decisions.

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