Case Ref: 20 004 764 Category: Planning Sub Category: Planning applications

• Although I do not think the outcome of the planning application would be different, the Council’s failure to be clear in how it would deal with the deferred application has caused Mrs B frustration and uncertainty. To remedy this, the Council has agreed it will show the Ombudsman it has reviewed its procedures so it is clear how to proceed when an application is deferred and then heard afresh.

Case Ref: 19 020 802 Category: Adult care services Sub Category: Disabled facilities grants

• The Council must ensure that in future it considers complaints as provided for in its published complaints procedure and that this is done in a timely manner. It should provide me with details of how it will ensure this. .