Case Ref: 23 013 150 Category: Adult care services Sub Category: Assessment and care plan

• The Council will develop practice guidance around the whole family approach.
• The Council will deliver training to staff in the contact team about recognising when parents need support.

Case Ref: 23 009 940 Category: Education Sub Category: Special educational needs

• Provide guidance to staff of its duty to reassess and produce Education and Health Care Plans within the correct timescales. This includes issuing notification letters to parents about the Council’s intention to maintain,amend or discontinue Education and Health Care Plans within four weeks of an annual review meeting. And to produce a final Education and Health Care Plan within 12 weeks of an annual review meeting
• Provide training and guidance to staff about the Council’s statutory duty to provide educational provision within a child’s EHC Plan. Including that this duty does not end if a child is not accessing education in a school setting
• Provide guidance and training to staff about the Council’s responsibility to provide education for children who are missing school through illness or otherwise, when a child has been absent for 15 cumulative or consecutive days

Case Ref: 23 008 649 Category: Education Sub Category: Special educational needs

• Produce an action plan to demonstrate how the Council will meet statutory timescales for annual reviews for Education, Health and Care plans.
• Review its out of school procedures to ensure it meets its duties to secure alternative provision.

Case Ref: 23 004 941 Category: Housing Sub Category: Homelessness

• That the Council draws up procedures or guidance for considering homelessness applications where children might reasonably be expected to reside with the applicant when domestic abuse is a factor. This is to ensure officers appropriately consider if there is good reason to seek information from an alleged perpetrator and assess the risks to the applicant of doing so. The Council should also ensure officers appropriately record such decisions

Case Ref: 22 010 698 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review why it took so long to adjust the care charges when care ended, and make improvements to how it handles this.
• Share this decision with relevant staff, including those that are the telephone contact with the public.

Case Ref: 22 011 815 Category: Housing Sub Category: Homelessness

• · Remind relevant staff of the proactive duty tomake reasonable adjustments under the Equality Act and ensure this iscommunicated to applicants.

Case Ref: 22 010 193 Category: Adult care services Sub Category: Direct payments

• Ensure that it has procedures in place to give people information about the care system and how it works when they initially approach the Council for assistance.

Case Ref: 21 012 146 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council agreed to review its policies and procedures for assisted refuse collections to ensure: refuse workers are properly alerted to new assisted collections; and arrangements remain clear to refuse workers throughout the duration of the assisted collection.
• The Council agreed to review its policies and procedures for missed refuse collection reports to ensure: reports are properly recorded, responded to, and monitored for repeated issues; refuse workers and supervisors are alerted to repeated issues; and follow-up actions are recorded.
• The Council agreed to review its policies and procedures for complaints about refuse and recycling to ensure: complainants receive considered responses and are told how to escalate their complaint, both within the Council’s complaints procedure and to the Ombudsman; complaints are monitored for repeated issues; and promised actions are followed up on.

Case Ref: 21 007 048 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council's published information states it will attempt to collect a missed bin within one working day, where an owner or resident makes a valid missed bin report. The Council will send the Ombudsman details of the actions it will take to ensure it complies with its published information.

Case Ref: 21 005 283 Category: Planning Sub Category: Planning applications

• The Council will remind its staff and crematorium management, to consider the impact intensification of use within a council site may have on neighbours, and whether noise or other assessments should be completed before the changes takes place.