Service improvements

Cornwall Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 71 - 71 of 71 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (16 017 021)

    Category: Education Date: 19-Apr-2018

    Summary

    A mother (Mrs D) complains there were significant delays when the Council transferred her son, G's Statement of Special Educational Needs to an Education and Health Care Plan.

    Service improvements

    Review how it audits compliance with the time frames for the Education Health and Care Plan processesEnsure appropriate action is taken on casework where there is significant overrun of statutory time frames.

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