Service improvements

Cornwall Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (24 005 023)

    Category: Transport and highways Date: 25-Feb-2025

    Summary

    Mr X complained about the Council’s actions and delays regarding flooding on his property due to blocked drainage on the road. He said communication from the Council has been poor. Mr X said this frustrated and distressed him and damaged his property. There was fault in the way the Council took too long to resolve this issue and communication from the Council was poor. This frustrated Mr X. The Council should apologise, make a financial payment and consider how often the gullies need cleaning.

    Service improvements

    Consider how often the gullies need cleaning.

  • Cornwall Council (23 014 145)

    Category: Transport and highways Date: 15-Oct-2024

    Summary

    Mrs X complained the Council failed in its statutory duty to assert and protect the rights of the public in respect of an obstruction on a public right of way. We found evidence of delay by the Council in acting to resolve this matter. The Council agreed to apologise to Mrs X, make her a symbolic payment and decide what action it will take about the obstruction.

    Service improvements

    The Council will complete a review of its handling of a report of an obstruction on a public right of way. It will explain what action it will take to prevent a recurrence of the delays identified in this complaint.

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