The Council will review all the evidence sent and make a fresh reasoned decision on the request for a two-bedroom property showing it took account of all relevant evidence provided in support.The Council agreed to remind all relevant staff involved with the making of decisions about bedroom entitlement of the need to: i) give reasons in support of itsdecisions; and ii) show they considered all relevant evidence against the requirements of its policy.

The Council will remind officers of the importance of keeping proper, suitable records. It will ask its officers to review the Ombudsman's Principles of Good Administrative Practice when issuing this reminder.The Council will remind relevant officers the Council may engage the relief housing duty immediately, if it believes an applicant cannot reasonably remain in occupation in their current accommodation.The Council has agreed to review the findings of the Ombudsman's investigation at senior officer level, to identify wider points of learning.The Council will update its published housing allocations scheme document to reflect the change in priority banding it introduced in 2022 for applicants owed the main housing duty. This will bring the published scheme in line with updated information published on the Council's website.