Service improvements

Cornwall Council

Showing service improvements between 1 April 2018 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (24 008 706)

    Category: Environment and regulation Date: 19-Mar-2025

    Summary

    Ms Y complained about the Council’s refusal to provide a wheelie bin for her property. We have found fault, causing injustice, by the Council in failing to: properly consider and assess the evidence Ms Y provided; and apply a consistent policy regarding the safety of collection points. The Council has now provided Ms Y with a wheelie bin, and agreed to remedy the injustice its failures caused by making a payment to Ms Y to reflect her upset, time and trouble and service improvements.

    Service improvements

    the Council has agreed to review its procedures for assessing a property’s eligibility for a wheelie bin or other type of waste collection container and make any changes needed to ensure there are clear and transparent criteria for decisions;the Council has agreed to review its procedures for assessing a property’s eligibility for a wheelie bin or other type of waste collection container and make any changes needed to ensure there is clear guidance in place for officers making decisions, including about how to check if the criteria have been met;the Council has agreed to review its procedures for assessing a property’s eligibility for a wheelie bin or other type of waste collection container and make any changes needed to ensure it keeps proper records to support consistency in decision making.

  • Cornwall Council (23 020 604)

    Category: Environment and regulation Date: 22-Jul-2024

    Summary

    Mrs X complained the Council failed to properly assess her property and provide her with a wheelie bin in accordance with its eligibility criteria. The Council is at fault because it failed to fully assess Mrs X’s property for the storage and collection of a wheelie bin in line with its policy. The Council has agreed to carry out a new assessment of Mrs X’s property which remedies any injustice caused.

    Service improvements

    The Council will remind relevant officers to carry out wheelie bin assessment reviews within timescales outlined in its policy.

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