Service improvements

Cornwall Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (21 004 525)

    Category: Education Date: 07-Mar-2022

    Summary

    Ms X complained the Council failed to ensure her son, B, received suitable educational provision from October 2020 when he became too unwell to attend school. The Council has largely accepted it was at fault and has offered several remedies, which we find mainly remedy the injustice caused to Ms X and her son, B, who missed out on educational provision. We also find the Council at fault for taking a restrictive view of B’s individual circumstances, which focused on the provision of medical evidence before arranging alternative provision for B. To remedy this, the Council has agreed to apologise to Ms X and make several service improvements.

    Service improvements

    The Council has agreed to take the following action • review its guidance to staff on when its Section 19 duty is triggered to ensure the recommendations in the Ombudsman’s focus report above are reflected in this. The Council should consider including guidance on our recommendation that councils should choose, based on all the evidence, whether to enforce attendance or provide the child with suitable alternative education; and, • share this decision with relevant staff members.

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