Service improvements

Cornwall Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (24 009 660)

    Category: Children's care services Date: 22-Oct-2024

    Summary

    Miss X complained that the Council failed to progress her children services’ complaint to stage two of the statutory Children Act 1989 complaints’ procedure. We have found fault causing injustice. The Council has now agreed to start the stage two investigation. Therefore, we have completed our investigation and are closing the complaint.

    Service improvements

    the Council will provide an update on how it is ensuring the outstanding stage two investigations are progressing.

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