Service improvements

Cornwall Council

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • Cornwall Council (17 005 652)

    Category: Children's care services Date: 31-Aug-2018

    Summary

    Mrs C complains on her son’s (Mr B) behalf that social services staff left him in a tent and a static caravan for several weeks in the summer of 2016 when he was addicted to drugs and homeless aged 17, without properly assessing if he could make decisions about his own safety. She complains this put him at risk and worsened his already poor mental health.

    Service improvements

    To review its policies and procedures for accommodating homeless 16 and 17 year-olds to comply with statutory guidance and to ensure bed and breakfast accommodation, static caravans and tents are never considered suitable. It should ensure that where homeless young people refuse accommodation, it considers if there is any reason why it should not treat their wishes as definitive rather than assuming so. It should also record the reason for its decision to accept the young person's refusal.To draw up an action plan to ensure there is sufficient suitable accommodation for homeless young people in Cornwall.To arrange staff training for those who work with homeless young people to ensure they are aware bed and breakfast accommodation, static caravans and tents are never suitable accommodation for homeless 16 and 17 year-olds.To arrange staff training to ensure there is a proper recorded decision about possible risk of significant harm in all cases where the Council receives a safeguarding referral involving any child or young person under 18, including reports of child sexual exploitation.

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