The Council agreed that it would revise its current policy for safeguarding adults to include reference to the desired timescale for completing enquiries when it has decided to make enquiries. Also, that the policy would in future contain advice for its social workers and officers on informing both those who report concerns, or who are the subject of enquiries as alleged perpetrators of abuse, when it has completed its investigation. This was after this investigation found unacceptable delay in the Council beginning enquiries and that it failed to tell the complainant when it closed its investigation, meaning he believed its enquiries into allegations made about him remained ongoing.The Council also agreed that it would brief all those who conduct adult safeguarding investigations on key learning points from this investigation. That investigating social workers must consider the factual basis for any allegations made against individuals; that they should take seriously any counter-allegations and decide whether to investigate those also; that they should keep clear audit trails of communications relevant to decisions arising from the safeguarding investigation and if they record abuse substantiated, they must provide a clear rationale for such a finding. This was after this investigation found poor practice and a bias against the complainant when allegations were made about him, which it recorded as substantiated despite a lack of evidence for this finding.