Service improvements

Cornwall Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Cornwall Council (25 004 700)

Category: Education Date: 12-Apr-2026

Summary

The Council was at fault. It delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan in line with the statutory timescales. It also failed to properly consider the education Y received between November 2024 and mid-December 2025. The Council will pay Miss X a symbolic payment for the frustration and her delayed appeal rights, apologise and pay Miss X a symbolic payment for the uncertainty it caused her. The Council will put in place a service improvement.

Service improvements

The Council will review how it makes and stores clear and accurate records of section 19 decision making.

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