Service improvements

Cornwall Council

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Cornwall Council as a CSV file.

  • Cornwall Council (17 016 736)

    Category: Education Date: 23-Jan-2019

    Summary

    Miss X complains the Council has failed to provide her son with a suitable full time education since he was excluded from Primary School in October 2015. She says there were delays in the Council assessing her son’s educational needs and it sent him to a school some distance away and failed to provide help with transport costs.

    Service improvements

    The Council should produce guidance for its children’s services and education departmentsregarding information sharing and responsibilities around children with specialeducational needs and children who are either out of education or notreceiving full time educationThe Council should amend its guidance on children eligible for an Education Health and Care Plan assessment to ensurethese are lawful and in line with the legislation, guidance and case law. TheCouncil should also ensure any guidance makes it clear that it is prepared todepart from its own criteria where there is a compelling reason to do so.

  • Cornwall Council (17 005 652)

    Category: Children's care services Date: 31-Aug-2018

    Summary

    Mrs C complains on her son’s (Mr B) behalf that social services staff left him in a tent and a static caravan for several weeks in the summer of 2016 when he was addicted to drugs and homeless aged 17, without properly assessing if he could make decisions about his own safety. She complains this put him at risk and worsened his already poor mental health.

    Service improvements

    To review its policies and procedures for accommodating homeless 16 and 17 year-olds to comply with statutory guidance and to ensure bed and breakfast accommodation, static caravans and tents are never considered suitable. It should ensure that where homeless young people refuse accommodation, it considers if there is any reason why it should not treat their wishes as definitive rather than assuming so. It should also record the reason for its decision to accept the young person's refusal.To draw up an action plan to ensure there is sufficient suitable accommodation for homeless young people in Cornwall.To arrange staff training for those who work with homeless young people to ensure they are aware bed and breakfast accommodation, static caravans and tents are never suitable accommodation for homeless 16 and 17 year-olds.To arrange staff training to ensure there is a proper recorded decision about possible risk of significant harm in all cases where the Council receives a safeguarding referral involving any child or young person under 18, including reports of child sexual exploitation.

  • Cornwall Council (16 017 021)

    Category: Education Date: 19-Apr-2018

    Summary

    A mother (Mrs D) complains there were significant delays when the Council transferred her son, G's Statement of Special Educational Needs to an Education and Health Care Plan.

    Service improvements

    Review how it audits compliance with the time frames for the Education Health and Care Plan processesEnsure appropriate action is taken on casework where there is significant overrun of statutory time frames.

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