There are 46 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Statement Upheld Alternative provision 19-Mar-2026
Summary: We have found the Council at fault for failing to make a Section 19 decision. This caused Mrs X avoidable distress and meant that her son, Y missed out on suitable education. The Council has agreed to remedy this injustice.
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Statement Upheld Special educational needs 06-Mar-2026
Summary: Mr X complained about the Council’s actions with how it handled his child’s special educational needs and legal paperwork since they moved into its area. We found the Council at fault for how it dealt with the plan transfer and how it carried out annual review processes with a lack of outcomes or timely decisions made. This caused significant frustration, uncertainty and distress for Mr X, his child and the family. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Statement Upheld Special educational needs 04-Mar-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care Plan because Mrs X took legal action against the Council. We have investigated Mrs X’s complaint about the alternative education provided while her child had no school place. We find some fault in that the Council failed to consider properly the suitability of the alternative provision. The Council has agreed the recommended ways to remedy the injustice. Accordingly, we are closing the complaint.
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Statement Upheld Other 04-Mar-2026
Summary: We will not investigate Miss X’s complaint about an incident that took place at the Council’s family hub. This is because the Council has already upheld Miss X’s complaint, made changes to improve safety and apologised for the incident. We consider this to be a satisfactory remedy to Miss X’s complaint.
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Statement Upheld Other 04-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to purchase Ms X’s home. The Council has confirmed it will now investigate this complaint, and I am satisfied with these actions at this stage.
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Statement Upheld Special educational needs 20-Feb-2026
Summary: Mr B complained that the Council, in respect of his son, D, failed to complete a needs assessment and issue an Education, Health and Care Plan within the statutory timescales. He also complained the Council had failed to provide alternative education for D since he stopped attending school. We found fault in the actions of the Council which caused distress and inconvenience to Mr B and D to miss out on essential education and support. The Council has agreed to apologise to Mr B and D, make a symbolic payment and provide evidence of the steps it has taken to improve implementation of its policy on alternative provision.
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Statement Upheld Alternative provision 19-Feb-2026
Summary: Mrs Y complained about the way the Council dealt with her child’s special educational needs and educational provision. We have found fault causing injustice by the Council in: failing to properly consider its duty to provide her child with alternative provision and complete the annual review of their Education Health and Care Plan within statutory timescales; and its communication and complaint handling failures. The Council has agreed to remedy this injustice by: apologising; and making payments to recognise the impact of the missed education and upset caused by its other failures.
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Statement Upheld Special educational needs 10-Feb-2026
Summary: We upheld part of Miss X’s complaint about delays in the Education, Health and Care process because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We did not investigate part of the complaint because it was late. We did not investigate the remainder because the tests in our assessment code were not met.
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Statement Upheld School transport 10-Feb-2026
Summary: The Council has agreed to provide a bus pass for Ms M’s son. This resolves Ms M’s complaint. There is no worthwhile outcome achievable by further investigation.
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Statement Upheld Special educational needs 06-Feb-2026
Summary: Mrs X complains the Council delayed issuing her child’s EHC Plan and failed to provide suitable education for her child. She says this impacted her child’s education and emotional wellbeing and caused her avoidable uncertainty. We find fault with the Council which caused injustice. The Council has agreed to apologise to Mrs X and her child.