There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Statement Upheld Charging 02-Jun-2024
Summary: We will not investigate Mr and Mrs X’s complaint about the lack of information about the costs of Mrs Y’s residential care. This is because the Council paid Mrs Y’s care fees initially, and later reduced the amount due for the chargeable days by £200, which is an appropriate remedy for the uncertainty caused. We will not investigate the complaint about the care home placement because there is insufficient evidence of fault.
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Statement Upheld Charging 02-Dec-2024
Summary: The Council was at fault because it delayed pursuing charges for the late Mr A’s residential care. However, this did not cause injustice that warrants a further remedy.