Service improvements

Corby Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Corby Borough Council as a CSV file.

  • Corby Borough Council (20 013 903)

    Category: Benefits and tax Date: 04-Nov-2021

    Summary

    Mrs X complained the Council wrongly refused her a business grant, withdrew a business rates credit in error and handled her complaints poorly. She said she suffered financial loss, distress, time and trouble. We found the Council at fault. We recommended the Council provide Mrs X with an apology, £150 for time and trouble, £150 for distress, £10,000 for the missed grant and act to prevent recurrence.

    Service improvements

    The Council did not offer the complainant the opportunity to ask for a review or appeal of its decision and it dealt with the complaint poorly. The Council will remind staff of the need to offer service users a right of review to its decisions and it will provide relevant staff with training on effective complaint handling.

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