Service Improvements for Corby Borough Council

There are 4 results

  • Case Ref: 20 013 903 Category: Benefits and tax Sub Category: COVID-19

    • The Council did not offer the complainant the opportunity to ask for a review or appeal of its decision and it dealt with the complaint poorly. The Council will remind staff of the need to offer service users a right of review to its decisions and it will provide relevant staff with training on effective complaint handling.

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