City of York Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against City of York Council

The parents of a seriously ill baby were unable to spend quality time with their child in his last few weeks of life, because City of York social workers did not review his case properly, the Local Government and Social Care Ombudsman has said.


Public reports for City of York Council

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Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 18 010 841

Category: Transport and highways

Sub Category: Rights of way

  • To Council agreed to review the service it provides for handling applications for definitive map modification orders with the aim of reducing the backlog of applications.

Case reference: 18 005 747

Category: Adult care services

Sub Category: Disabled facilities grants

  • The Council agreed to review its information for Disabled Facilities Grant applicants to ensure it gives the correct information about the level of administrative fee it charges.

Case reference: 17 013 420

Category: Adult care services

Sub Category: Other

  • The Council’s occupational therapy and housing department should develop a memorandum of understanding or similar working agreement. This will ensure closer working arrangements so tenants receive a seamless service when disabled facilities grant work is carried out in the Council’s housing stock. The document should ensure the occupational therapy team are notified when there are problems with work being carried out or when work has been completed so it can be inspected to ensure it is in line with what was recommended. The Council should produce the agreement within six months of my final decision.

Case reference: 17 011 836

Category: Transport and highways

Sub Category: Street furniture and lighting

  • The Council has agreed to develop a clear process to show how decisions about street lighting should be reached when the proposal does not accord with its street lighting policy, the ‘City of York Streetscape Strategy and Guidance’ or the views of the conservation team.

Case reference: 17 006 785

Category: Children's care services

Sub Category: Child protection

  • The Council should review its existing policies to set out supervision arrangements which can be made available for parents or other relatives visiting looked after children in hospital.
  • The Council should contact a hospital in a neighbouring council area as well as the neighbouring council to develop closer working arrangements when looked after children receive treatment out of area.
  • The Council should review training needs of officers at all levels with regards to the statutory complaints process and relevant timescales.
  • The Council should review its handling of statutory children's complaints since September 2016 to ensure complaints are being dealt with in line with statutory timescales.


Service improvements agreed by City of York Council

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Last updated: 4 April 2015