Case Ref: 20 000 942 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to: • provide the Ombudsman with its revised policy confirming it reconciles payments received by its finance department with its Parking Services department; and
• remind staff to adhere to its complaints policy timescales.

Case Ref: 19 019 589 Category: Adult care services Sub Category: Transition from childrens services

• The Council has agreed that it will share the lessons learned of this case, in relation to the importance of ensuring a smooth and timely transition process, with all the staff within its adult social care department who are involved with Transition.

Case Ref: 19 019 511 Category: Adult care services Sub Category: Direct payments

• The Council has agreed to review the information it provides to clients about what a Direct Payment should not be used for.
• The Council has agreed to share the lessons learned with staff within its adult social care department.

Case Ref: 19 012 757 Category: Adult care services Sub Category: Charging

• The Council has agreed to share the lessons learned - about making reasonable adjustments, discussing disability related expenses (DREs) and explaining its decisions about DREs in writing - with the Council's team responsible for carrying out financial assessments.
• The Council will remind social care staff of the importance of discussing any special communication needs with clients at the earliest opportunity and make a clear record in its electronic system about any such needs.
• The Council has agreed to review whether all of its adult social care clients have special communication needs recorded on its system, where needed.

Case Ref: 19 007 394 Category: Adult care services Sub Category: Safeguarding

• That the Council reviews its procedures to ensure that safeguarding referrals are checked to ensure they are in the correct Council area and if not, passed on without delay.