Case Ref: 19 016 431 Category: Children's care services Sub Category: Child protection

• Review the Council's stage 2 adjudication letter template and ensure it contains information about the 20 working days time limit to submit a stage 3 request.

Case Ref: 19 012 757 Category: Adult care services Sub Category: Charging

• The Council has agreed to share the lessons learned - about making reasonable adjustments, discussing disability related expenses (DREs) and explaining its decisions about DREs in writing - with the Council's team responsible for carrying out financial assessments.
• The Council will remind social care staff of the importance of discussing any special communication needs with clients at the earliest opportunity and make a clear record in its electronic system about any such needs.
• The Council has agreed to review whether all of its adult social care clients have special communication needs recorded on its system, where needed.

Case Ref: 19 007 394 Category: Adult care services Sub Category: Safeguarding

• That the Council reviews its procedures to ensure that safeguarding referrals are checked to ensure they are in the correct Council area and if not, passed on without delay.

Case Ref: 18 017 550 Category: Adult care services Sub Category: Transition from childrens services

• The Council has agreed to develop a joint action plan between adult and children's services to explain how it will improve its practice to plan ahead for transitions from children to adult services support. It will also ensure, as part of this review, it keeps adequate records of when it sends key documents (for example assessments and care plans) to person's concerned. The Council will provide the action plan to the Ombudsman.

Case Ref: 18 010 841 Category: Transport and highways Sub Category: Rights of way

• To Council agreed to review the service it provides for handling applications for definitive map modification orders with the aim of reducing the backlog of applications.

Case Ref: 18 003 094 Category: Education Sub Category: Special educational needs

• The Council will: Remind officers of the importance of responding promptly to communicationfrom parents and their representatives. Ensure decision letters following the post-maintained education panel are clear that placements are based on need, not affordability. Ensure it has a process for notifying families when officers assigned to their case change. Remind officers overseeing annual reviews of the need to issue a decision in writing within four weeks of the review confirming if the Council will maintain, amend or cease to maintain a plan.Officers will also be reminded of the timescales in the code for completing reviews for young people moving between post-16 institutions.

Case Ref: 17 006 785 Category: Children's care services Sub Category: Child protection

• The Council should review its existing policies to set out supervision arrangements which can be made available for parents or other relatives visiting looked after children in hospital.
• The Council should contact a hospital in a neighbouring council area as well as the neighbouring council to develop closer working arrangements when looked after children receive treatment out of area.
• The Council should review training needs of officers at all levels with regards to the statutory complaints process and relevant timescales.
• The Council should review its handling of statutory children's complaints since September 2016 to ensure complaints are being dealt with in line with statutory timescales.