Service improvements

City of York Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for City of York Council as a CSV file.

  • City of York Council (21 013 585)

    Category: Transport and highways Date: 03-Apr-2022

    Summary

    Miss X complained about the Council’s failure to issue a parking permit, poor handling of her complaint and failure to properly consider her request for compensation. Miss X said she incurred extra costs, frustration in finding alternative parking and chasing the Council’s response. We found the Council at fault and recommended it apologise to Miss X, pay £144.80 and act to prevent recurrence.

    Service improvements

    The Council has agreed to contact anyone who complained about not receiving a parking permit due to the system fault in October 2021 and offer a refund for any extra parking costs incurred, if there is evidence of such costs.The Council has agreed to provide parking complaint handling staff with guidance on the Ombudsman's expectations that Councils will offer the right of a review or appeal on decisions.

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