Service improvements

City of York Council

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • City of York Council (17 006 785)

    Category: Children's care services Date: 16-Oct-2018

    Summary

    Ms X and Mr Y complain about what happened when their youngest son, who we shall call Z, was admitted to hospital. Ms X and Mr Y’s son passed away whilst he was in hospital and whilst the family were subject to ongoing court action by the Council regarding their children. Ms X and Mr Y say the Council restricted their ability to spend time with Z when he was in hospital which limited the time they were able to spend with him before he passed away. Ms X and Mr Y complain the Council delayed dealing with their complaint under the statutory children’s complaints procedure.

    Service improvements

    The Council should review its existing policies to set out supervision arrangements which can be made available for parents or other relatives visiting looked after children in hospital.The Council should contact a hospital in a neighbouring council area as well as the neighbouring council to develop closer working arrangements when looked after children receive treatment out of area.The Council should review training needs of officers at all levels with regards to the statutory complaints process and relevant timescales.The Council should review its handling of statutory children's complaints since September 2016 to ensure complaints are being dealt with in line with statutory timescales.

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