City of York Council (24 011 592)

Statement Upheld Other 16-Jun-2025

Summary: Mrs X complains on behalf of Y that the Council did not deal properly with an annual review of his Education, Health and Care (EHC) Plan or take seriously reports that he was not safe at school. The Council delayed issuing Y’s EHC Plan and took too long to commission alternative transport provision. Y suffered loss of Special Education Needs (SEN) provision and avoidable distress. The Council should pay Y £4,500.

City of York Council (24 001 411)

Statement Upheld Other 26-Jun-2025

Summary: We do not uphold G’s complaint about City of York Council and NHS Humber and North Yorkshire Integrated Care Board’s decision to reduce their section 117 aftercare in December 2023. However, the Council and ICB should have reviewed G’s aftercare need before they left hospital in March 2024. That caused them distress, and the organisations should jointly apologise for that.

City of York Council (24 018 099)

Statement Upheld Charging 28-Sep-2025

Summary: There is no evidence that fault on the part of the Council caused the injustice which Ms X claims. Although delays in passing on information about her father’s death delayed the updating of a financial assessment, and the Council should recognise the distress that caused, it was not the fault of the Council that Mrs A, who was in a residential and not a nursing placement at the care home, was not referred to the NHS for a Continuing Health Care assessment.

City of York Council (24 020 874)

Statement Upheld Assessment and care plan 29-Sep-2025

Summary: The Council was not at fault for failing to tell Ms X about its decision to extend her mother’s stay at a care home. The Council was at fault for not properly explaining the cost of a temporary stay in a care home. It has taken steps to rectify the costs so no remedy is recommended.

City of York Council (25 008 628)

Statement Upheld Special educational needs 20-Oct-2025

Summary: Mrs X complains the Council failed to reimburse the cost of school fees for the independent school named in her child’s Education, Health and Care Plan. We have upheld this complaint because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.

City of York Council (25 014 620)

Statement Upheld Planning applications 16-Mar-2026

Summary: We have upheld Mr X complaint about the Council’s planning consideration of his neighbour’s garden structure. The Council have agreed to a suitable remedy.

City of York Council (25 015 599)

Statement Upheld Enforcement 23-Mar-2026

Summary: We have upheld Mrs X’s complaint about the Council’s handling of a planning breach. The Council has agreed to a suitable remedy.