Case Ref: 21 000 914 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to: Ensure client contribution appeal decision letters demonstrate the reasoning behind the Council’s decision. Ensure management discussions/oversight of decision making are recorded in adult social care case records.

Case Ref: 21 000 239 Category: Adult care services Sub Category: Domiciliary care

• Reflect on the issues raised in this decision statement and identify any areas of service improvement, particularly around record keeping and responding to care quality concerns. The Council should prepare a short report setting out what the Council intends to do to ensure similar problems not reoccur. This report should be sent to the Ombudsman.

Case Ref: 20 013 729 Category: Benefits and tax Sub Category: COVID-19

• The Council has agreed to introduce a policy for considering repayment of business grants paid in error to support businesses impacted by COVID-19. This will take account of our advice on good administrative practice when considering debts caused by Council error, as well as relevant Government guidance.

Case Ref: 20 010 479 Category: Education Sub Category: Special educational needs

• The Council should be able to show that it has systems in place to ensure it meets the statutory deadlines it is required to meet in the EHC plan process.

Case Ref: 20 009 903 Category: Benefits and tax Sub Category: COVID-19

• The Council has also agreed that as a minimum it will brief all officers administering support payments on the facts of this case and the findings of this investigation. This is to ensure officers know to consider the specific facts around each case when considering making a NHS Test & Trace Support Payment where an applicant declares they are on furlough. And that where refusing a payment the Council provides clear reasons for its decision that reference the rules of the scheme.

Case Ref: 20 005 052 Category: Adult care services Sub Category: Domiciliary care

• The Council has also agreed that, within three months, it will provide evidence of how the safeguarding team has complied with the recommendations in the safeguarding report.

Case Ref: 20 004 507 Category: Education Sub Category: Special educational needs

• The Council will review its procedures for Education, Health and Care Plans to ensure requests are accurately logged when received and that where delays arise parents are kept informed.

Case Ref: 20 001 072 Category: Adult care services Sub Category: Charging

• Ensure the care home takes steps to improve its record keeping, particularly ensuring it adequately records food and fluid intake and any concerns raised by family members.