Case Ref: 22 016 662 Category: Planning Sub Category: Building control

• We found fault in that the Council did not have evidence to show it tested a drain connection or keep proper records of its Building Regulations inspection.The Council agreed to review practices and procedures and use of document managemsnt systems to avoid recurrence of the fault.The Council agreed to report the findings of its review to the Ombudsman and the relevant scrutiny committee.

Case Ref: 22 015 018 Category: Children's care services Sub Category: Other

• The Council will undertaken a review of its complaints service and provide us with an update of the agreed changes.

Case Ref: 22 014 370 Category: Children's care services Sub Category: Other

• Share this decision with relevant staff. Remind staff that eligible complaints should be dealt with in accordance with the Getting the Best from Complaints’ Guidance, and that the Council is obliged to ensure that complaints proceed to stages two and three if the complainant wishes to do so.

Case Ref: 22 013 325 Category: Transport and highways Sub Category: Traffic management

• The Council has agreed to ensure all staff who deal with clean air zone permit applications are properly trained on its criteria.

Case Ref: 22 008 994 Category: Education Sub Category: Special educational needs

• The Council will remind relevant officers, either through staff training or a briefing paper, of the requirement to issue decision notifications to parents as per its statutory duty under Regulation 5(3) of the Special Educational Needs and Disability Regulations 2014.

Case Ref: 22 010 727 Category: Transport and highways Sub Category: Other

• The Council will remind all the staff in the team dealing with the CAZ exemption applications of the need to provide accurate and comprehensive advice to the applicants rather than rely on generic correspondence. The Council will provide us with the evidence it has happened.

Case Ref: 22 008 146 Category: Children's care services Sub Category: Other

• The Council has agreed to provide an update on the operation of its stage two investigations and considerswhether it needs to take further action to improve the supply of complaintinvestigators.

Case Ref: 22 001 118 Category: Education Sub Category: Special educational needs

• The Council will remind social care staff of the requirement to provide advice for all Education, Health and Care needs assessments.
• The Council will consider mechanisms for staff responsible for children with medical needs, health and social care to work together with families where children are out of school for extended periods to ensure children can return to school as soon as possible, especially where children are on waiting lists for specific interventions.

Case Ref: 21 018 376 Category: Children's care services Sub Category: Disabled children

• The Council should tell us what it has done to ensure it meets the timescales at each stage of the children’s statutory complaints procedure.

Case Ref: 21 016 664 Category: Children's care services Sub Category: Other

• The Council will provide a report to a relevant overview and scrutiny committee about the timeliness of stage two statutory complaint investigations; progress with the Council’s action plan; and what further steps need to be taken to ensure investigations are completed within statutory timescales.