Chelmsford City Council (24 012 027)

Statement Upheld Homelessness 23-Jun-2025

Summary: Mrs X complains the Council left her family in temporary accommodation that was unsuitable, despite accepting this following a suitability review. We have concluded our investigation and found the Council at fault for allowing the family to remain in unsuitable housing for nearly five months. This caused significant disruption and distress, particularly given the family’s vulnerabilities. The Council has agreed to our recommendations.

Chelmsford City Council (25 001 442)

Statement Upheld Antisocial behaviour 10-Dec-2025

Summary: Mr X complained the Council acted inappropriately when it issued him with a community protection notice for anti-social behaviour. We found fault because there was an issue with the Council’s wording on the notice. This caused Mr X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to him.