Cambridge City Council
Annual statistics ?Find out more about annual statistics
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last eight years, the Ombudsman has published the following public interest reports against Cambridge City Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 20 010 732
Category: Other Categories
Sub Category: Land
- The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.
Case reference: 19 002 891
Category: Planning
Sub Category: Planning applications
- The Council will provide evidence to the Ombudsman of the improvements it has made to its planning application processes.
- The Council will review its complaints handling processes to identify any improvements to improve communication and reduce delays.
Last updated: 4 April 2015