Case Ref: 20 012 308 Category: Education Sub Category: Special educational needs

• The Council has agreed to improve its communication with families in relation to Special Educational Needs cases by: acknowledging correspondence from families within 24 hours; making 'keep in touch' phone calls or emails to families with particular issues; and having a named Special Educational Needs case worker for each child or young person.

Case Ref: 20 004 180 Category: Housing Sub Category: Allocations

• The Council agreed to review the wording of a question on the Housing Register application form about close relatives in the borough to make it clear that it applies to the applicant as well as to anyone moving with them.

Case Ref: 20 000 927 Category: Benefits and tax Sub Category: COVID-19

• The Council will review its approach to complaints about discretionary grants to ensure that if someone complains, it reviews the decision to ensure there was no fault in the way the decision was made and, if the original decision is upheld, explains its reasons.

Case Ref: 19 000 826 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to work with Pennine Care to identify the action they need to take to ensure more joined up working over matters relating to financial assessments, so legitimate concerns do not go unanswered.