Case Ref: 22 002 824 Category: Education Sub Category: School admissions

• the Council will remind the home education team that, where it is considered home schooling is unsatisfactory, it should consider whether enforcement action should be taken to ensure the pupil's attendance at school, or consider whether it is necessary to provide alternative education under s19.
• the Council will ensure that minutes of Fair Access Panels are taken which properly record the rationale for its decisions.

Case Ref: 21 018 526 Category: Education Sub Category: School admissions

• The Counci will remind the clerk of the importance of detailed and accurate record keeping of the appeal panel's consideration of any case.

Case Ref: 21 018 028 Category: Education Sub Category: Special educational needs

• Tell us how it will/has updated its procedures for EHC Plan reviews arranged by the Council to ensure that the correct processes are followed including distribution of assessments and reports before the review meeting and writing to parents with the outcome and decision as to whether to amend or not amend the Plan according to the required deadlines for this.
• Tell us what steps it has taken to improve its record-keeping.

Case Ref: 21 016 266 Category: Education Sub Category: School transport

• • Review its post-16 travel statement policy to ensure its appeal process is in line with statutory guidance and allows parents to make verbal representations to the appeal panel.
• • Review the format of its appeal decision letters to ensure it includes the information set out in (16).
• • Review how it records the stage two panel meetings to ensure there is a record of the panel consideration and decision making.
• • Review how it decides the amount of PTB to award where the parent/carer arranges a taxi service

Case Ref: 21 015 516 Category: Adult care services Sub Category: Domiciliary care

• The Council says it has introduced a new finance and payment system that will ensure that problems such as that experienced by the complainant in this case will not recur in future. The Council will provide us with further details of this and say how this new system will ensure such problems will not recur.

Case Ref: 21 013 858 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind staff assessing individual care and support needs that it is the Council's duty to appointment a suitable advocate for those in need of one.

Case Ref: 21 011 785 Category: Education Sub Category: School transport

• The Council has agreed to review its post-16 transport policy to ensure it clearly sets out the difference in its duties between sixth form and adult learners, including the Council’s responsibility to provide free of charge transport where it is considered necessary for relevant young adults with an Education, Health and Care Plan.
• The Council has agreed to review its procedure for determining applications and appeals from adult learners for transport to ensure the Council decides whether transport is ‘necessary’ and if not whether the Council has decided to provide transport or other transport support under its discretionary powers.
• The Council has agreed, when naming a post-19 setting in an Education and Health Care Plan, to ensure it properly considers whether the placement is appropriate and suitable and ensures the individual and/or their family are made aware of the Council’s transport policy and the likelihood of the provision of transport. This should allow them to make informed decisions
• The Council has agreed to ensure the Transport Team appropriately signposts applicants to Adult Social Care to consider whether support for disabled adults to attend post -19 education should be provided under the Council’s Care Act duties.

Case Ref: 21 006 387 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council has agreed to issue written reminders to relevant staff to ensure they are aware complaint responses must address the issues raised.

Case Ref: 21 001 881 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will review its procedures and staff guidance to ensure premature complaints received from the Ombudsman are actioned and a response provided to the complainant.
• The Council will review its website and procedure and provide staff guidance to ensure complainants that meet the local threshold are advised of the Community Trigger process and are not restricted from using this due to an ongoing complaint.

Case Ref: 20 012 308 Category: Education Sub Category: Special educational needs

• The Council has agreed to improve its communication with families in relation to Special Educational Needs cases by: acknowledging correspondence from families within 24 hours; making 'keep in touch' phone calls or emails to families with particular issues; and having a named Special Educational Needs case worker for each child or young person.