Case Ref: 21 006 547 Category: Adult care services Sub Category: Domiciliary care

• Review its record keeping to ensure it clearly records a patient’s decision to refuse section 117 after care and whether the Council is satisfied this was an informed decision. This is to ensure the Council has an audit trail of patients’ key decisions about section 117 after care.

Case Ref: 22 011 825 Category: Education Sub Category: School transport

• The Council will revise the Education Health and Care Plan process to build in a trigger question for the caseworkers, so they share the transport policy during the assessment process.
• The Council will confirm when the revised post-19 Transport Policy will be finalised and approved by committee. This should be in place for the 2023/24 academic year.
• The Council failed to carry out agreed actions following an earlier investigation about its failure to provide appropriate free transport to college for an adult learner with an Education, Health and Care Plan. The Council will consider this decision at an appropriate committee or cabinet meeting to ensure its leaders are aware of the faults identified, the potential impact on adult learners, and can consider what actions are needed to prevent a future recurrence of its failure to act on our recommendations.

Case Ref: 22 009 666 Category: Children's care services Sub Category: Disabled children

• The Council has agreed to review how it ensures the Council is complying with the statutory complaints procedure where a stage two is requested.

Case Ref: 22 007 792 Category: Education Sub Category: Special educational needs

• The Council agreed to ensure that an existing programme to improve data collection around Education, Health and Care Plans would include being able to identify cases where it has failed to meet the statutory four-week target to confirm the action it is taking following an annual review. Also, that it would have a policy to explain what action the Council will take when the target is not met; i.e. how it will escalate such cases for further action and by whom and so on.
• The Council agreed to introduce a policy (or amend any existing policy) to record where it has failed to meet its time target for responding to complaints about its special education needs service. This will cover how the Council will keep in touch with complainants where it misses the target and how it will escalate such cases to managers to ensure it sends a reply.

Case Ref: 22 007 591 Category: Education Sub Category: Special educational needs

• The Council will issue written reminders to relevant staff to ensure they are aware they must respond to complaints within the timescales set out in the complaints procedure. They should keep complainants updated if there are going to be delays.
• The Council will issue written reminders to relevant staff to ensure they are aware they should arrange alternativeprovision for children who cannot attend school without unnecessary delay.
• The Council will issue written reminders to relevant staff to ensure they comply with the statutory timescales after an EHC needs assessment is requested.

Case Ref: 22 005 900 Category: Benefits and tax Sub Category: Council tax

• The Council will consider inputting timescales into its policies for completing consideration of applications and appeals relating to Council Tax. Namely, applications for single person discount and Discretionary Council Tax Reductions and appeals made to the Council about Council Tax.

Case Ref: 22 005 797 Category: Adult care services Sub Category: Assessment and care plan

• Issue written reminders to relevant staff to ensure they are aware of:· Point 10.26 of the care and support statutory guidance which says Councils should not set arbitrary upper limits on the costs it is willing to pay to meet needs through certain routes. · Point 8.17 of the care and support statutory guidance which says Council’s should reassess a person’s ability to meet care costs at the request of the person.

Case Ref: 22 002 824 Category: Education Sub Category: School admissions

• the Council will remind the home education team that, where it is considered home schooling is unsatisfactory, it should consider whether enforcement action should be taken to ensure the pupil's attendance at school, or consider whether it is necessary to provide alternative education under s19.
• the Council will ensure that minutes of Fair Access Panels are taken which properly record the rationale for its decisions.

Case Ref: 21 018 526 Category: Education Sub Category: School admissions

• The Counci will remind the clerk of the importance of detailed and accurate record keeping of the appeal panel's consideration of any case.

Case Ref: 21 018 028 Category: Education Sub Category: Special educational needs

• Tell us how it will/has updated its procedures for EHC Plan reviews arranged by the Council to ensure that the correct processes are followed including distribution of assessments and reports before the review meeting and writing to parents with the outcome and decision as to whether to amend or not amend the Plan according to the required deadlines for this.
• Tell us what steps it has taken to improve its record-keeping.