Service improvements

Buckinghamshire County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Buckinghamshire County Council as a CSV file.

  • Buckinghamshire County Council (19 020 843)

    Category: Education Date: 24-Nov-2021

    Summary

    Mrs X complained about the Council’s actions to support the educational needs of her son Y from September 2018. We find the Council was at fault for a delay in issuing Y’s Education Health and Care plan and for failing to consider whether he needed alternative provision when he stopped attending school because of anxiety. That caused Mrs X avoidable distress and meant Y went a short period without suitable education. The Council has agreed to apologise to Mrs X and make a payment to remedy any injustice caused.

    Service improvements

    The Council has agreed to ensure staff within its SEN Service are aware of the Council’s section 19 duties and how to escalate concerns where a young person is not accessing education.

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