Case Ref: 19 000 746 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to remind its adult social care staff of the statutory requirement to make enquiries under section 42 of the Care Act if it has reason to think a person may be at risk of abuse or neglect and has needs for care and support which mean they cannot protect themselves.
• The Council has agreed to remind its adult social care staff of the statutory requirement to carry out an assessment for any adult with an appearance of need for care and support.
• The Council has agreed to ensure that when it is notified of concerns about a person’s welfare, and it decides not to offer an assessment of needs or not to commence safeguarding enquiries, it properly records the reasons for its decision.

Case Ref: 18 012 103 Category: Adult care services Sub Category: Domiciliary care

• Reviews its guidance to officers carrying out care needs assessments to ensure they assess whether an individual has fluctuating needs in accordance with the Care and Support Statutory Guidance.
• Reviews its guidance to officers assessing claims for DRE’s to ensure all claimed DREs are considered and the Council’s decisions on each DRE are properly recorded, including the reasons for the decision.

Case Ref: 18 005 323 Category: Adult care services Sub Category: Safeguarding

• To stop problems with safeguarding adults recurring, the Council and the NHS Trust have agreed to work together to review joint working agreements, internal procedures, guidance, audit tools, training material and other documents relating to safeguarding, to ensure both organisations' policies and procedures are up to date, in line with relevant law and guidance, and accurately describe both organisations' responsibilities. They will publicise any changes to make all relevant Internal and external audiences aware. They will provide a copy of an improvement plan due in May 2019 to the Ombudsmen. They will provide evidence of the monitoring of the effect of the improvements on safeguarding, in the form of a summary of results and any action prompted by the results.
• The Council and Trust will provide a copy of an improvement plan due in May 2019 to the Ombudsmen. They will also provide evidence of the monitoring of the effect of the improvements on safeguarding, in the form of a summary of results and any action prompted by the results.
• To prevent misunderstandings about the Mental Capacity Act (MCA) causing problems to other service users, the Council has agreed to ensure all community mental health team staff providing social or mental health services are fully aware of the relevance of the MCA to their role.