Case Ref: 24 022 784 Category: Environment and regulation Sub Category: Trees

• The Council will review available information and provision of training about high hedge complaints to relevant staff to ensure awareness of relevant law and policy.

Case Ref: 24 021 695 Category: Education Sub Category: Special educational needs

• Review the Council’s procedures for considering, agreeing and arranging personal budgets. This is to ensure the Council puts in place any agreed personal budgets in a timely manner to secure the identified provision set out in a child and/or young person’s Education, Health and Care Plan.

Case Ref: 24 012 980 Category: Education Sub Category: Special educational needs

• Remind SEN staff of the duty to provide all the SEN provision set out in an EHC Plan without delay and that it must ensure the provision identified meets the assessed individual need.

Case Ref: 24 012 873 Category: Education Sub Category: Special educational needs

• The Council will review its processes, including training and guidance provided to officers, to ensure:• Phase transfer deadlines for updating EHC Plans are met.• There are monitoring systems in place to track actions after an annual review are met.• Consultations are carried out in sufficient time ahead of phase transfer deadlines.• Officers are aware of the process to transfer an EHC Plan to a different council and that final EHC Plans are transferred within the statutory timeframes.

Case Ref: 24 012 444 Category: Adult care services Sub Category: Assessment and care plan

• Council will provide details of its revised finance guidance to staff.

Case Ref: 24 011 582 Category: Education Sub Category: Special educational needs

• The Council agreed to review why there was a failure to send the intended amendments to the complainant's son’s Education Health and Care plan within the statutory timescales and act to ensure this is not repeated on future cases.
• The Council agreed to review why there were delays issuing the final plan in this complaint and act to ensure this is not repeated on future cases.
• The Council agreed to review why the complainant's complaints were delayed and act to ensure these are not repeated on future complaints.

Case Ref: 24 010 348 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff of the Council’s non-delegable duty to secure the specialist provision in a child’s Education, Health and Care Plan, and that while it can arrange for a school to organise alternative provision for a child on its behalf, the Council remains responsible and should retain oversight and control where a child is unable to attend school.

Case Ref: 24 008 864 Category: Adult care services Sub Category: Charging

• The Council agreed to remind staff in its Adult Social Care Service of the importance of providing clear information about charging and the financial assessment process, and of ensuring they record conversations and advice given around this.

Case Ref: 24 016 371 Category: Education Sub Category: Special educational needs

• Identify any actions the Council can take to prevent recurrence ofthe delays that arose on this case and provide us with details of these actionsand timescales for completion.

Case Ref: 24 012 211 Category: Adult care services Sub Category: Charging

• The Council will remind relevant staff of the need to assess the impact of any proposed care home move on the resident's wellbeing before deciding whether it is appropriate for them to move to an alternative care home. It will also remind staff to make decisions about the appropriate placement and the funding implications without delay.