Case Ref: 23 007 967 Category: Adult care services Sub Category: Assessment and care plan

• The Council should ensure relevant staff are aware of their responsibility to record any changes in someone's needs in care and support plans (where necessary) following a review.

Case Ref: 23 012 172 Category: Education Sub Category: Special educational needs

• Review its processes to ensure it issues final EHC Plans within statutory timescales.

Case Ref: 23 009 068 Category: Environment and regulation Sub Category: Refuse and recycling

• Remind staff to accurately record reports of missed or partial collections and non-returned bins.
• Review its waste collection monitoring arrangements to ensure they are robust and effective in identifying and resolving any problems
• Produce an action plan to identify ways of improving its staff performance regarding its waste collection service. The action plan should include a timeframe for any action to be taken.

Case Ref: 23 002 064 Category: Transport and highways Sub Category: Highway repair and maintenance

• Review your Council’s complaints policy on accepting and dealing with complaints fromserving Parish Councillors when they are complaining as members of the public. Youshould review that policy within two months of today’s date and advise us ofthe outcome as soon as the review is complete.

Case Ref: 23 000 953 Category: Adult care services Sub Category: Assessment and care plan

• Remind staff and if suitable provide training about completing assessments, setting personal budgets and support planning which is holistic and considers individual preferences and goals.
• Remind staff and if appropriate provide training about the importance of best interest decisions and considering the least restrictive options when considering how to meet needs.

Case Ref: 22 016 460 Category: Education Sub Category: Special educational needs

• Issue written reminders to relevant staff to ensure they are aware of:• The Council’s duties under section 19 of the Education Act 1996 to provide provision or suitable education for children of compulsory age who cannot attend school because of exclusion, medical reasons or otherwise.• The statutory guidance for Councils ‘ensuring a good education for children whocannot attend school because of health needs’ which states the law does not define full-time education but children with health needs should have provision which is equivalent to the education they would receive in school.

Case Ref: 22 015 839 Category: Education Sub Category: Special educational needs

• The Council will review its personal budget process to ensure that when agreeing personal budget for children with EHC plans the Council provides their parents with the written agreement and detailed information on the documents needed before the Council makes direct payments.
• The Council will identify reasons for any delays in EHC needs reassessments and in the statutory children's complaint procedure and prepare a plan of action to ensure improvement.

Case Ref: 22 015 507 Category: Adult care services Sub Category: Charging

• Following a detailed case review, the Council identified further learning in respect of its charging policy and use of third-party top-ups. It intends to organise focused sessions to highlight when it must apply a third-party top-ups.

Case Ref: 22 014 168 Category: Benefits and tax Sub Category: Council tax

• The Council should provide a written reminder to its relevant staff that they should inform customers who say they cannot pay their council tax of its Council Tax Discretionary Discount Policy.

Case Ref: 22 013 802 Category: Planning Sub Category: Enforcement

• Remind staff of our expectations as set out in our Principles of Good Administrative Practice, in particular, maintaining records to demonstrate how the Council has made its decisions
• Carry out a review of procedures to ensure reported breaches of planning control are not allowed to drift without action