Bristol City Council (24 023 049)

Statement Upheld Parking and other penalties 19-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.

Bristol City Council (25 006 417)

Statement Upheld Council tax 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s delay in awarding a council tax reduction. This is because the Council has taken satisfactory action.

Bristol City Council (25 004 986)

Statement Upheld Parking and other penalties 02-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council wrongly issued him with a penalty charge notice for driving a hired vehicle in a Clean Air Zone. The Council has already taken appropriate steps to remedy the injustice it caused him.

Bristol City Council (24 020 301)

Statement Upheld Domiciliary care 03-Nov-2025

Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.

Bristol City Council (25 003 034)

Statement Upheld Allocations 07-Nov-2025

Summary: We will not investigate this complaint about how the Council considered Ms X’s housing application. This is because the Council has offered a proportionate remedy.

Bristol City Council (25 002 160)

Statement Upheld Traffic management 28-Nov-2025

Summary: There was fault by the Council because of poor communication. It has apologised for this and offered Mr X a symbolic payment which is an appropriate remedy. It has reconsidered Mr X’s application for a disabled parking bay and offered him an alternative location. Mr X does not like the Council’s alternative proposal and wants the bay to be in a different location and for there to be double yellow lines at the end. The Council has explained what Mr X needs to do to request double yellow lines. The Council has explained its reasons for refusing Mr X’s preferred option. So there is no fault in its decisions.

Bristol City Council (25 015 924)

Statement Upheld Parking and other penalties 19-Mar-2026

Summary: We will not investigate this complaint about a parking penalty charge notice. There is not enough remaining injustice to warrant investigation.