Case Ref: 20 007 131 Category: Environment and regulation Sub Category: Noise

• The Council will send guidance to relevant staff to explain a statutory nuisance can occur at any time, and the time the nuisance occurs is only one of several factors they must consider when investigating a potential statutory nuisance.

Case Ref: 20 003 448 Category: Adult care services Sub Category: Domiciliary care

• b) remind its staff to ensure service users care needs are properly considered and the agreed support is recorded in temporary care plans. This includes in circumstances where informal carers are unable to provide care due to requiring hospital stay and during their recovery.

Case Ref: 20 001 244 Category: Children's care services Sub Category: Friends and family carers

• By training, or other means, the Council will ensure officers provide clear and timely advice to people voluntarily caring for a child if the Council considers it to be a family arrangement. The Council should clearly explain it is a family arrangement and state who is financially responsible for the child. This is to enable people to make an informed decision on whether they should care for, and continue to care for, the child.

Case Ref: 19 017 233 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide details to the Ombudsman of the improvements it has made for checking provision is in place following a new or amended Education Health and Care Plan.