Case Ref: 25 001 278 Category: Education Sub Category: Alternative provision

• The Council agreed to review why there was a delay in setting up provision in early 2024and act to ensure this failure cannot be repeated on future cases.
• The Council agreed to review why there was a failure to ensure provision was made in July2024 and act to ensure this failure cannot be repeated on future cases.
• The Council agreed to review why there was a failure to ensure provision was made in February 2025 and act to ensure this failure cannot be repeated on future cases.

Case Ref: 24 017 916 Category: Environment and regulation Sub Category: Refuse and recycling

• •Remind relevant staff of the importance of effective complaint handling, following the process and adhering to timescales.
• •Review and amend its environmental policy as it offered. This should include setting up a clear criteria, clearer templates and letters, allowing challenge and considering the wording in the policy regarding the impact of actions.

Case Ref: 24 017 530 Category: Housing Sub Category: Homelessness

• The Council will issue guidance to its complaints team on how to correctly signpost housing complaints to the correct Ombudsman.
• The Council will ensure it has a process in place to monitor when there are delays in planned repair works being completed. The process should ensure the Council can follow up on any delays and ensure necessary works are completed within a reasonable timeframe.

Case Ref: 24 017 256 Category: Education Sub Category: School admissions

• The Council will remind the school admission panel clerks it employs that they must evidence the panel's decision-making in full, including the three-stage test at stage one and all the relevant factors the panel took into consideration at stage two.

Case Ref: 24 015 366 Category: Adult care services Sub Category: Charging

• Give clear information and train relevant staff about the importance of making at least one formal offer of a care placement which is available and affordable within service users agreed personal budgets.
• Remind relevant staff to formally notify service users and/or their families and representatives of care home placement offers, and the Council should record on its system the date and details of the offers made.

Case Ref: 24 013 238 Category: Education Sub Category: Special educational needs

• The Council will issue a reminder to staff about the importance of appropriate assessment of educational needs for an individual child when deciding if the Council needs to act under its section 19 duties to provide alternative education where a child is out of school.

Case Ref: 24 011 749 Category: Education Sub Category: Special educational needs

• The Council will remind staff in its Special Educational Needs and Disability team of the need to follow the Special Educational Needs and Disability Regulations during the transferring in process, where it has adopted the Education, Health and Care Plan of a child or young person who has moved into the Council's area from another Council's area.

Case Ref: 24 009 151 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind housing staff of the importance of keeping detailed and accurate records regarding complaints of disrepair in temporary accommodation, including details of the disrepair, notes of any site visits to confirm the situation and all liaison with the landlord and tenant.

Case Ref: 24 008 004 Category: Housing Sub Category: Homelessness

• • Share this decision with the relevant staff and remind them that they must communicate decisions on homelessness in writing.

Case Ref: 23 015 251 Category: Housing Sub Category: Homelessness

• The Council has agreed to update its case management standards to include guidance for officers on the Council’s duty to protect the property of homeless applicants and share this with relevant staff.