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Impact of COVID-19 on statistics

To allow authorities to respond to the Covid-19 pandemic, we did not accept new complaints and stopped investigating existing cases between March and June 2020. This reduced the number of complaints we received and decided in the 20-21 year. Please consider this when comparing data from previous years.

Bracknell Forest Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last eight years, the Ombudsman has published the following public interest reports against Bracknell Forest Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 20 011 753

Category: Education

Sub Category: Special educational needs

  • Training for staff to understand early reviews must follow a statutory process and use of terminology.

Case reference: 20 007 057

Category: Education

Sub Category: Special educational needs

  • The Council will remind staff of the need to have clear written records of their decisions and reasons when deciding on the suitability of part time education.

Case reference: 20 002 618

Category: Children's care services

Sub Category: Disabled children

  • The Council should review the document that details its approach to considering Blue Badge applications to make it clearer for applicants why they believe the most appropriate mechanism has been used for determining the applicant’s eligibility.

Case reference: 20 002 959

Category: Education

Sub Category: Special educational needs

  • The Council will complete a learning review with an independent reviewer to identify any further improvements needed regarding children missing from education.

Case reference: 19 017 279

Category: Education

Sub Category: Alternative provision

  • As a result of the complaint the Council has decided to carry out a thorough review of its systems for identifying and supporting pupils who are absent from school for medical reasons. It is also carrying out an independent review to ensure it has all the education policies required by statutory guidance in place and that they are up-to-date.

Case reference: 18 006 369

Category: Education

Sub Category: School transport

  • Review its policy and procedures to ensure the correct criteria are applied in future in similar cases.
  • Review the content of decision letters to ensure compliance with the Council’s revised policy.
  • Arrange training for both officers and panel members on the revised policy to ensure it is properly understood and applied in future.


Service improvements agreed by Bracknell Forest Council

View all

Last updated: 4 April 2015