Case Ref: 21 011 617 Category: Education Sub Category: Special educational needs

• The Council will provide evidence of regular monitoring of its EHCP timescales - within the next four weeks
• The Council will remind relevant staff of the importance of issuing EHC plans within the timescales set out in the SEN code of practice - within the next four weeks

Case Ref: 21 010 249 Category: Environment and regulation Sub Category: Noise

• The Council will ensure all its senior officers handling Environmental Health complaints are trained or re-trained in the complaint handling. This should be achieved within four weeks of the final decision by providing them with the Council's complaints policy and the Ombudsman's 'Effective Complaint Handling for local authorities' guide.

Case Ref: 21 003 422 Category: Planning Sub Category: Planning applications

• The Council advised a planning applicant to amend the plans for a planning application using s.73 of the Town and Country Planning Act. 1990 This was not the correct procedure. A new planning application should have been made. The Council has agreed to ensure that all planning officers are aware of limitations to the use of s.73 and to write to the Ombudsman.

Case Ref: 20 011 753 Category: Education Sub Category: Special educational needs

• Training for staff to understand early reviews must follow a statutory process and use of terminology.

Case Ref: 20 007 057 Category: Education Sub Category: Special educational needs

• The Council will remind staff of the need to have clear written records of their decisions and reasons when deciding on the suitability of part time education.

Case Ref: 20 002 618 Category: Children's care services Sub Category: Disabled children

• The Council should review the document that details its approach to considering Blue Badge applications to make it clearer for applicants why they believe the most appropriate mechanism has been used for determining the applicant’s eligibility.

Case Ref: 20 002 959 Category: Education Sub Category: Special educational needs

• The Council will complete a learning review with an independent reviewer to identify any further improvements needed regarding children missing from education.

Case Ref: 19 017 279 Category: Education Sub Category: Alternative provision

• As a result of the complaint the Council has decided to carry out a thorough review of its systems for identifying and supporting pupils who are absent from school for medical reasons. It is also carrying out an independent review to ensure it has all the education policies required by statutory guidance in place and that they are up-to-date.