Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Bracknell Forest Council as a CSV file.

  • Bracknell Forest Council (21 003 422)

    Category: Planning Date: 26-Jan-2022

    Summary

    Mr C said the Council was at fault for underestimating the impact on his property of an extension on his neighbour’s house. He also said it wrongly accepted his neighbour’s application to amend a planning application using the wrong legislation. The Council was at fault for accepting an application to amend the plans using the wrong legislation. This caused Mr C injustice as he was put to time and trouble researching the law. However, the Council was not at fault for its consideration of the impact of the extension. The Council has agreed to pay Mr C a sum in recognition of the injustice caused.

    Service improvements

    The Council advised a planning applicant to amend the plans for a planning application using s.73 of the Town and Country Planning Act. 1990 This was not the correct procedure. A new planning application should have been made. The Council has agreed to ensure that all planning officers are aware of limitations to the use of s.73 and to write to the Ombudsman.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings