Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bracknell Forest Council as a CSV file.

  • Bracknell Forest Council (21 010 249)

    Category: Environment and regulation Date: 14-Mar-2022

    Summary

    The complainant said the Council failed to investigate a noise nuisance correctly which caused her distress. She said the noise from her neighbour’s flat affected her health. She also complained about the way the Council dealt with her complaint. We found fault only with the way the Council handled this complaint. We have made recommendations.

    Service improvements

    The Council will ensure all its senior officers handling Environmental Health complaints are trained or re-trained in the complaint handling. This should be achieved within four weeks of the final decision by providing them with the Council's complaints policy and the Ombudsman's 'Effective Complaint Handling for local authorities' guide.

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