Service improvements

Bracknell Forest Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bracknell Forest Council as a CSV file.

  • Bracknell Forest Council (22 003 230)

    Category: Education Date: 09-Dec-2022

    Summary

    The complainant (Mrs X) said the Council’s failed to follow due process when reviewing her son’s (Y) Education, Health and Care Plan (EHCP). She also said the Council failed to provide Y with full-time education, consistently deliver special educational provisions (SEP) identified in his EHCP, make payments to Y’s tutors as agreed and effectively communicate with the parents. I found fault with all aspects of Mrs X’s complaint. The Council agreed to pay the outstanding invoices for the ABA tutoring, continue funding his ABA tutoring until Mrs X’s appeal is resolved by the Tribunal and make a distress payment for Mrs X. It also agreed to complete some service improvements.

    Service improvements

    The Council will reviewits Annual Review processes to ensure: a) sending a notification of the Council’s position within four weeksfrom the Annual Review meeting, and b) sending the final amended EHCP not later than eight weeks from thedate of sending the child’s parents/young person proposed amendments are part of the process and all front-line staff are aware of this.The Council will provide its SEN case officers and managers with the training on SEN Personal Budget. The Council should provide us with evidence it has complied with the above actions.

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